Services
- Full body Massage
- Swedish Massage
- Acuapressure Massage
- Geriatric Massage
- Deep Tissue
- Foot Massage
- Head and Shoulder
- Healing Touch
- Hot Stone Massage
- Integrative Acupressure
- Perineal Massage
Location
401 E 6th Ave Sheraton Anchorage, Anchorage, AK 99501-2638
Timing
24hours
Julliana
March 13, 2021 at 3:51 pm
Wonderful amenities that all work great! The service was spectacular, as well!
I would say that visually there is a need for some updates. But my cares seemed to fade on that detail the longer I was there for our 90 min couples massage.
Lukas
March 13, 2021 at 3:52 pm
Ummm well, for an $80 ultimate pedicure it was underwhelming. What ruined it was they kept offering champagne – which I thought would make up for the price – but upon settling up they charged me $12 per glass! And they had the audacity to include an automatic tip in the final bill too. I felt like a total sucker.
Tasha
March 13, 2021 at 3:53 pm
Great experience today, husband and I both got massages and had the same wonderful experience. My therapist listened to my muscle aches and applied the right pressure to meet all my needs. Best foot massage too! I have some sports injuries and she did a great job working around them but still giving me the relaxation and muscle relief.
The waiting area was wonderful, calm and comfortable with ice cold water, plus teas, available. Wish I had more time to chill before and after. Definitely coming back the next time we are in town.
Connor
March 13, 2021 at 3:54 pm
Ambiance is amazing! Beautiful views, serene music, lovely decor. Services? Meh. Not the best massages we’ve had, but not bad. Had pedicures today that were A-OK, but too expensive. $50! Last time I was here, maybe last year, it was only $35. The steam shower is total relaxation–we’d come back just for those, but not for pedicures. This place definitely caters to the captive hotel guests…
Laura
March 13, 2021 at 3:55 pm
Mr Volker Hrbuy was my massage therapist. His Therapeutic massage released a lot of the tension in my upper back and shoulders.
Not only will I come back to see him, but I look forward to the relaxing room with the amazing atmosphere.
Stella
March 13, 2021 at 3:56 pm
I had a the privilege of being a guest at the Ice Spa during a recent weekend getaway at the Sheraton. I knew early on that I wanted to treat myself to a couple of spa services so ended up contacting the Ice Spa shortly after I made my reservations for the hotel. I contacted the ice spa through the reservation link on their website and asked for an Ice Custom Facial and a Hot Stone Massage. I had hope to get them back to back but given it was Valentine’s Day weekend they had filled up quite quickly and as a result I ended up booking my Ice Custom Facial at 10:30 and then my Hot Stone Massage at 1:00. So basically I would have an hour break between services. Since I was staying in the hotel it wasn’t a big deal to me.
I was contacted quite quickly by their front desk staff regarding my reservations and was asked to provide my credit card as a deposit. Additionally we went over the time requirements for cancellations in the event I needed to. I was also advised to check in 20-25 minutes before my first service so I could change into my robe and be assigned a locker. Given I love spas I was definitely looking forward to experiencing this.
I arrived the morning of my “spa day” perhaps 25 minutes ahead of it being scheduled. I probably would have arrived earlier but it actually took me some time to figure out where the heck the Ice Spa was. I knew it was on the 16th Floor and that one had to access it from the 15th Floor. I spent a few moments wandering around and finally figured out that in order to access it look for the single elevator next to the Ice Spa wall sign. I stepped off the elevator and was quickly greeted. I was then asked if I had been a guest before or if this was my first time there. Given it was my first time I was shown how the lockers worked and given a robe and flip flops and then shown where to sit and wait until I was called for my facial. I should have paid more attention because I got lost again. In my defense there are a lot of twists and turns to the Ice Spa. I was waiting in the sitting room off of the ladies lounge and not in the bigger lounge like I should have been. Finally got the feeling that something was up and asked if I was where I was supposed to be.
I started my morning with a custom facial which lasted 80 minutes and also included a wonderful bank massage. I was so relaxed I actually ended up falling asleep during it for a few moments. Which has never happened to me. Each step was explained to me and we discussed any allergies or sensitivities. I had an allergic reaction the night before to a makeover I had done downtown and as a result I could simply be described as a tomato face that morning. The esthetician however was quick to walk me through ingredients in the products they were using and that there shouldn’t be any more irritation to my rosacea than I was already feeling before then. Which was correct because when I left my face was quite a bit less inflamed. I went back downstairs to my room for my hour break and then wandered back upstairs for my hot stone massage. At least I knew I wouldn’t be late for that as I knew where I was going this time.
The hot stone massage was another hour of bliss and I cannot wait for my next experience at the Ice Spa. Staff were some of the friendliest I have met and never did I feel uncomfortable. I was draped constantly so my privacy was respected. Additionally the spa itself is just beautiful with soothing music and interiors to add to the relaxed atmosphere. You are greeted after each of your services with cold lemon water. A nice touch.
Definitely a gem to the Anchorage spa scene. It was my best decision of my weekend away. Thanks Ice Spa!
Ahmed
March 13, 2021 at 3:57 pm
Today was an amazing day. I surprised my guy with a massage and even though I am 3000 miles away Jean assisted me on making this an absolute great experience for him. He completely enjoyed himself and felt so loved. I will be going to this spa on my return to Alaska. Hands down the best place in anchorage and the staff is impeccable. Thank you Jean and staff for making my guy feel amazing and helping me set up such an amazing afternoon for him.
Hunter
March 13, 2021 at 3:58 pm
I was so pleasantly surprised! Very comfortable spa, with small, but welcoming relaxation spaces. Clean, quiet, nicely decorated, with plenty of amentities. I got the Mother to Be package and it was phenomenal. I go to a lot of spas, and was really happy with the service and quality of the treatments. My ethestician was Connie. She was so sweet, did a great pedi, and was so nice to “girl talk” with. She also did my facial, and she let me relax (until work called, and she was very understanding…). My masseuse was one of the best I have had. And my brain is blanking, but seriously fantastic. I could have been in her care for hours. My only recommendationa would be to have a little bit more time between the treatments, although I did not feel rushed nor were my treatments cut short, as often packages will do. Also, wish there were more snack options. Plus, the give a military discount! Was so happy to have spent the afternoon here. Thank you!
Ezekiel
March 13, 2021 at 3:59 pm
I was so pleasantly surprised! Very comfortable spa, with small, but welcoming relaxation spaces. Clean, quiet, nicely decorated, with plenty of amentities. I got the Mother to Be package and it was phenomenal. I go to a lot of spas, and was really happy with the service and quality of the treatments. My ethestician was Connie. She was so sweet, did a great pedi, and was so nice to “girl talk” with. She also did my facial, and she let me relax (until work called, and she was very understanding…). My masseuse was one of the best I have had. And my brain is blanking, but seriously fantastic. I could have been in her care for hours. My only recommendationa would be to have a little bit more time between the treatments, although I did not feel rushed nor were my treatments cut short, as often packages will do. Also, wish there were more snack options. Plus, the give a military discount! Was so happy to have spent the afternoon here. Thank you!
Angel
March 13, 2021 at 4:00 pm
There have been few times in my life that I have experienced “high end” service that was, simply put, really bad. We ordered drinks on arrival, they showed up 45 minutes later. We had booked manicures, which I would think for a wedding party would include a soak, a hand massage, and a selection of high end polishes that included shellac and no-chip options, as well as french tips. Nope! We asked if the bride could get a white tipped French polish, and we’re told no because they didn’t have time (we had appointments) and that the technician didn’t have the right tools. Her polish chipped before we even left. They included an 18% gratuity on the check, which was surprising after the elevator signage had told us to expect a 15% charge — after taking only 20 mins per person to do an entire manicure. I’m all for speedy and friendly service, for a good price, as long as the services received are what is advertised and what the prices reflect. The bride plans to have her nails re-done tomorrow…….sad. I hope that the hotel offers to do the right thing and at least refund her. I’ll just hope someone else reads this before wasting time and money on an experience that is not worth the high price tag.
Roman
March 13, 2021 at 4:01 pm
They spared no expense in the design of this spa: it’s incredible. Sweeping views of the Chugach and downtown, soft muted “cool” colors welcome you. The ladies lounge has crystal chandeliers and the waiting rooms have lemon-infused water. However, the ambiance aside, the service really lacked, from beginning to end. The young woman at reception was not as professional as I’d encountered at other spas. I was surprised that she asked me what my shoe size was and then just pointed at the basket full of spa shower shoes and said that I “could look for my size.” (Sorry if that makes me sound like a snob, but I don’t usually expect things to be fetched for me, unless I’m paying a good amount of money to be pampered, which, in this case, I was.)
Skip to the actual massage, which was completely underwhelming. My therapist seemed very young and when I told her I would like more of a deep tissue/swedish combination, she seemed uncomfortable with that. I basically got a swedish massage and my neck muscles were still stiff at the end.
Bottom line: the ambiance is 5-star, but the service was 1-star. And the cost-to-value ratio lowered my average to 2-stars.