Zen Spa Massage in Bakersfield, California operates multiple locations offering a range of massage services aimed at relaxation and therapeutic relief.

Positive Aspects:

  • Affordability and Quality: Many clients appreciate the combination of reasonable pricing and satisfactory massage experiences. One long-term patron noted, “Really good massage and such a good price; I’ve been coming for years and never been disappointed. Staff is friendly and flexible!”

  • Ambiance and Cleanliness: The spa’s environment is often described as clean and welcoming. A reviewer mentioned, “The place was great, good setup, and clean. Massage was okay. I’ll give it a second try.”

Negative Aspects:

  • Inconsistent Service Quality: Some clients have reported variability in service quality. A customer shared, “I used to love Zen Massage. But the last few times my husband and I have received very poor service. Last night my massage guy was on his phone the entire time.”

  • Communication Barriers: Language differences have occasionally led to misunderstandings. One client recounted, “I came to Zen Spa and I had a bad experience. I only needed a foot massage and the girl couldn’t speak English at all.”

  • Tipping Expectations: There have been instances where clients felt pressured regarding gratuities. A reviewer stated, “At the end when I went to pay and I left a tip, the masseuse threw down the tip and told me it was a joke and it wasn’t enough.”

Overall Reputation:

Zen Spa Massage holds a 66% recommendation rate based on 29 reviews on Facebook. The Better Business Bureau (BBB) has assigned the business a C- rating, citing a failure to respond to complaints and the length of time the business has been operating as factors influencing this rating.

Conclusion:

While Zen Spa Massage in Bakersfield offers affordable services in a pleasant environment, potential clients should be aware of possible inconsistencies in service quality and communication. It’s advisable to communicate preferences clearly and discuss any concerns directly with the staff to enhance the overall experience.