Swanya Thai Massage

Our favorite place!!! Not always the most relaxing, since the are stretching all my tight muscles, but the stretching feels sooo good.

wish I could give this place 0 stars!

On Sunday, June 24, my daughter and I were passing by and saw a sign on their window for $39/hr massage. We popped in to ask if they allow minors (my daughter), and the woman eagerly stated they do. I took a pamphlet and said I would call back for an appointment. Later that same day, I called to see if they had an appointment for the special at 7pm. The gentleman explained the special was for Mon-Fri only, and asked if I wanted to call back during the week. It wasn’t a problem, so i agreed and we hung up.

I called back on Monday (the next day), and requested an appointment for Tuesday at 7:30pm. A woman answered the phone, and had a tough time comprehending much of what I was saying. She asked me to hold, and another woman got on the phone. After repeating my appointment request, she informed me the special was Mon-Fri but only before 1pm. I was a little frustrated at this point because an appointment for a relaxing massage should definitely not be this difficult to make. While she was still on the phone, I quickly checked my schedule and (finally) made an appointment for 10am on Wed, for both my daughter and myself. About an hour later, they same woman calls me to let me know that we will have one male and one female massage therapist. I let her know that wasn’t a problem, and I would take the male, while my daughter would have the female.

Wednesday rolls around, and my daughter and I arrive at 9:45am to find the doors locked (hours posted are 9:30am-9:30pm). We patiently wait outside. 10am comes and goes, and at 10:05am a gentleman comes to the door. Without opening it he asks us “What do you need?” I reply that we have a 10am appointment. He hesitates to open the door, as if he was going to walk back to his desk, but then opens the door and has us come in. He then tells me he had no idea there were any appointments in the morning and that the “massage lady” was running late. I asked if they had an appointment book or how they kept track of their appointments, to which he responded that they didn’t have anything. Wow! He kept laughing the entire time he was talking to my daughter and I. When he finally got ahold of the massage person, he found she would arrive 25-30 minutes after our original appointment time and told me to understand there is a lot of traffic this morning. I also asked where the 2nd massage person was since there were two of us, and he said they didn’t have anyone else coming in. Completely unacceptable! He asked if we wanted to reschedule to which I immediately declined. I responded that I absolutely would! I found that the massage person’s name is Sue, and his name is Eddie (I don’t believe this is his name, but that’s what he gave me).

At 10:30am, 30-minutes past our appointment time, Sue calls me to tell me that they should tell customers to give them 25-30 minutes in case there is traffic. I was completely blown away! I asked her what her purpose for calling was, and she said it was to apologize they didn’t tell me to be flexible. She also told me she wasn’t late! I was speechless at this point. I firmly told her that our appointment was at 10am, she was calling me 30 minutes after our appointment was suppose to start, so yes, she was LATE!

***DO NOT WASTE YOUR TIME AT THIS PLACE!!! If the quality of their customer service is this horrible, I definitelywould not want to find out how bad their massages are****

My massage was good. Their price wasn’t, it’s more than most other places. Also I can hear every single conversation going on. If you’re charging more, at least have a relaxing environment.

Massage was ok at best. The reason I’m giving this one star is their tipping policy. While I was paying the $95 for a 90 minute massage, I handed $20 cash to the masseuse as a tip. He immediately asked if I would please tip more and pointed to a policy sign that read “Tip $25 if Good and $30 if Great.” In my opinion, it is very unprofessional for a business to request more tip or to tell a customer what they should be tipping. Especially when the suggested tip is 25%-30%. I will not be returning to this establishment.

Let the buyer beware. I have a friend who has worked for this place since their Sunset Blvd location, and there are some truly rotten details behind the posh decor – this is a classic sweatshop whose ethics-devoid management treats its staff like dirt (or as she puts it, “We’re a herd of buffalo”):

Let the buyer beware. I have a friend who has worked for this place since their Sunset Blvd location, and there are some truly rotten details behind the posh decor – this is a classic sweatshop whose ethics-devoid management treats its staff like dirt (or as she puts it, “We’re a herd of buffalo”):

3 years ago
Erratic massage from the guy. It seemed like there was a lot of focus on hair and ears… even my stomach was massaged, which I had never experienced through all the Thai massages that I’ve ever received.

Pressure was very inconsistent, too light one moment to the point where you know it isn’t doing anything then extreme force to the next where its hard to breath. Best I can describe this massage experience: weird.

Floor plan is pretty open, so I’m pretty sure I heard someone snoring.

Will update review if I need to go back and get a different person.

came here once. My masseuse was Ok, but not really my cup of tea. I guess it depends who you get.

Worst massage experience ever…seems she was cautious, no, afraid to touch my body. Would not go back…

uninspired to the point of being boring. the music needs to be restricted to an elevator

Agree with other reviews here: great service, good price, highly recommended!