Sense Spa® at Rosewood Sand Hill

Ok, once again, I have to shout my praises! Irena is the Michelangelo for highlights! I am so grateful to her for giving me the hair color that made it through the pandemic! It is crazy but 4 months later and it still looks amazing! Thank you!
Also, my hubby’s nick name is Caveman but somehow Luca makes him look like a hunk’a-hunky caveman! His hair is long now, pandemic hair, and he looks fab, thanks to Luca’s skills!

Normally I wouldn’t give a spa like this 5 stars. It is a lovely atmosphere and the staff are generally nice, but I dare say it seems boldly overpriced to me. Generally the quality of massage I’ve received is good, but not miles beyond what you can get at other places for much less.

The bathrooms are never quite as clean and well stocked as one would like.

The private pilates studio has no window coverings, so we are constantly trying to hang up jackets or find creative ways of keeping the sun out of my eyes during the workout.

However, having said that, I’m giving it five stars because of the exercise instructors/coaches. Sandy, Traci (not sure I’m spelling her name right), and Morgan are really energetic and fun. My step mother has Alzheimer’s and the amount of care and compassion and dedication they have given as she progresses on her path is phenomenal.

It is one thing to be a good exercise instructor for healthy well-abled bodies, but to be able to shift and accommodate people with very special and every changing needs is outstanding.

I’m so grateful for Morgan particularly, who’s class I attend fairly regularly. As my step mother’s abilities decline Morgan is able to help her move and guide her in the exercises while still being very positive and using language and cues to help her feel empowered, all while having a whole lot of fun *and* making sure I get a good workout!

I know these workouts won’t be possible forever, but because of the amazing fitness staff, we have been able to participate in them far longer than we would have ever imagined.

I went to Sense today for an afternoon of pampering. Being a mom is tough, and I needed a few hours to myself to relax.

I had high expectations for the spa, considering the prices and location. I’ve been to Rosewood several times to dine at the restaurant, but this was my first time going to their spa. If you haven’t been before, make sure you park at the opposite end of the self-parking lot. I parked here and walked to the lobby, then realized I needed to get back in my car and park closer to Sense.

I really liked how there was so much natural light throughout. Whenever I go to spas, I find them too dark. Sense had lots of windows and sunlight to brighten the space. All of the amenities were clean, well-maintained, and fairly new looking.

You should definitely set aside a few hours to get your money’s worth. Get to the spa early, lounge around in your robe, get a massage, and then continue to enjoy the jacuzzi/steam/sauna/showers.

I appreciated the complimentary glass of champagne, but I would have liked to see a few more beverages and snacks available. There was spa water, tea, dried cranberries, and almonds. It would have been nice to have fresh fruit or a few more drinks to choose from.

Overall, I may prefer going to Burke Williams because I feel like it’s a better value. But I’m glad I tried Sense for something new! Make sure you get Spafinder giftcards at Costco ($80 for $100) before coming.

I LOVE this place. My best girlfriends and I spent a weekend at the Rosewood Inn for two of their birthdays a few years ago and I’ve returned a couple of times since then.

If you need some time to destress and treat yourself, Sense is a great place! They have great amenities such as a jacuzzi, steam room, sauna and a relaxation area. I love it here and definitely want to take my mom soon because she deserves some relaxation.

The massages are amazing, the pedicures and manicures are great. Make sure you give yourself sometime to enjoy the amenities when you visit. Definitely recommend!

Wow this place is amazing. So peaceful, staff was friendly, you can use the amenities an hour before your appointment. They have a jacuzzi, steam room, spa room, showers, and area to blow dryer your hair and lounges.

I loved how the womans spa room had lavender spray in case you wanted to use it.

The most relaxed I have ever been in a while. Well with it.

As my birthday was approaching, I knew I wanted a day to simply rest and relax. I wanted the ultimate “Spa Experience” and found a few places that I was trying to decide between – Shout out to the wonderful Libby J. for suggesting Sense Spa – What a Spot On recommendation!

Sense has extensive menu of massages, facials, body and detox treatments as well as the finishing touches such as manicures and pedicures – If you are in the market to do so, could make a full day at the spa and be pampered from head to toe. Be advised – Sense is not the place you go for your monthly massage – It is a bit pricey – But well worth it for a special occasion.

The website will give you an in depth description of each and every service – However, I’d suggest calling to book your appointment as the “Book Treatment” option is not very user friendly.

In my eyes, the Customer Service is almost just as important as the actual treatment itself. From the moment the Spa Receptionist answered the phone to take my reservation, to the greeting I received the second I walked in the door, to my Spa Technician, to my checkout process at the end – Each and every team member that I came across was nothing short of friendly, welcoming and treated me with the utmost respect. A+ on the Customer Service side!

Let’s cut to the day of your visit. Once you check in, you will be given a rundown of where everything is located (i.e.: the changing area, the steam and sauna, the relaxation area, etc) and escorted directly to the mens and/or women’s changing area. You are able to choose your own code in order to utilize the lockers – You will want to have a place to store your belongings while you are enjoying your treatments. After changing into a robe and slippers you will make your way to the relaxation area and wait for your Spa Technician to come and grab you. **Side Note – Since it was a special occasion, I received a complimentary glass of Champagne (BIG bonus in my book). I was then escorted into my treatment room – The lights are dimmed, the sound of relaxing meditation music fills the room and the calming smell of lavender fills the air – The perfect space for relaxation. My technician was beyond incredible – Just the right amount of pressure and knew that I wanted to zone out (so very minimal chit chat – Just checking in to be sure that the pressure was ok). After an amazing 90-minute Hot Stone Massage, I opted to relax in the lounge for a few minutes before hitting the steam and sauna. Tip – Be sure to use the essential oil infused spray provided for the steam and sauna – The eucalyptus is the way to go!

After such a wonderfully relaxing day, I was sure to purchase a gift certificate for my husband so that he could relax and unwind as well.

Prior to booking any spa service (not just here at Sense Spa, but anywhere) – Be sure that you check out the Etiquette and Policies (as many spas have strict cancellation policies and spa behavior guidelines).

All of the spa lotions, oils and candles are for purchase in the spa boutique – Be sure to swing by before you leave.

Highly recommended if you are looking to splurge on the ultimate day of rest, relaxation and rejuvenation.

Wow! A little tough to find as you weave through the Rosewood parking lot, but once you go through the entrance doors, relaxation awaits. Serene. Minimalist. Welcoming.

Got a facial and it was incredibly relaxing and did everything I was hoping for (had a few blackheads that needed cleaning). Sandy was the aesthetician and she is friendly, knowledgeable and thorough.

For a treat, would highly recommend this place!

This was such a disappointing experience. My husband and I decided to try this place out for a couples massage in mid December 19. From the moment I booked we had bad service experiences. When booking, the agent was unhelpful and despite initially requesting to book a longer, more expensive massage, I ended up settling with 90-minutes each because she was unwilling to accommodate a simple request. I had to explain things multiple times and the message was still not received, but I figured that was an isolated incident with one staff member. I was wrong. Upon arriving, the front desk staff failed to greet us when arriving and then they were not even sure if my husband and I would be having massages together and mentioned we may be in separate rooms (for a couples massage?!) The entire massage from start to finish was just OK, and my husband reported the same. I was looking forward to providing this feedback to the spa directly, but upon leaving I was asked a single question: “would you like to leave 20% gratuity?” Despite the sub-par massage experience and despicable customer service, I did leave 20% because it was the holiday season, and I feel it was still the right thing to do (normally I leave upwards of 30% gratuity). I then asked for an emailed copy of my receipt, and we left. Not one staff member said “thank you” or even “goodbye” (they also failed to copy my email properly so I had to call back twice* to request my receipt). I only give two stars because our actual masseurs were very sweet, despite providing mediocre massages. Overall, the facility is beautiful and clean, but the service is terrible which obviously leads to a bad experience.
We’ve had similar massages at the mandarin oriental and four seasons and I have to say their service and quality of massage was far superior. We departed disappointed and will not be returning.

I love massages!! Understatement!

I have basically tried most massage places in the South Bay, get massages semi frequently and can safely say my massage here is one of the best I have ever gotten!!

The service here is superb, but that’s basically been my experience at most other locations as well. The ambiance is also quite nice and the amenities (pool, relaxation, spa snacks) are also well done, again, similar to other locations. What sets this place apart for me? The massage itself! Wow! I got a his/hers couple’s massage and the massage I got was just perfect. Perfect level of pressure, the length of the massage felt right (although I always would like it to go longer), and the masseuse was able to hit exactly which areas I had mentioned needed extra focus in the beginning of the massage. I left the massage thinking I wish all massages were like this and that I’d like to book with them again as soon as possible.

Since coming here I’ve gotten gift certificates for family members and they all loved their experience here as well. I would definitely recommend!

This was my third visit to this spa. One thing you need to know is that you must specifically ask for a lead technician. The first time I came my massage was nothing overly impressive, but when I came back and specifically asked for Michelle. Wow- was it amazing. Like top five best massages of my life.
Also speak up if there is anything that makes your visit not a five star experience. The management bent over backwards to address a misunderstanding that ended up being an error on my part. They could have acted transitional but instead did just the opposite. They acted so empathetic and wanted to correct the issue so that I had a happy experience. I felt so loved and cared about. It made me loyal for life.