Relax Zone Massage

I received a 90 minute massage with hot stone on 3/24/2021. The prices are reasonable. They do require you to wear a mask during the whole time due to COVID. The masseuse also took precautions and wore a mask as well as gloves (the gloves were not bad at all and hardly even noticed a difference). Prior to my massage, I tried to call them at their office number they were quick to respond, professional, and very personable. This was my second time going here and I will definitely be back and I am happy to have found a regular spot to go to because a lot of the other massage places in the are a hit or miss. They also do a punchcard for frequent visitors

My sister and I went to get massages, and they were amazing! We got hot stones with ours and I highly recommend. The staff is very sweet and taking good COVID precautions. I would definitely recommend this place to anyone who is looking for a good massage!!

It was was amazing for the price for a couples massage. Can wait to go back after the quarantine.

I’ve had such a horrible month stressing about work that I needed to get a massage before I lost it.

So knotted up I could barely turn my neck. I called this place Friday at 9 and they were able to take me at 11, it was such a saving grace.

I’ve never had a massage where I actually felt it. I thought I had a pretty high pain tolerance until I laid down on the table here. She was really able to get into my shoulders and get the knots out a bit. I’m sure it’ll take a few more visits but I do feel a bit better. I can move my neck a little more and just knowing I took some time to care for ME actually helps alleviate my mood.

Nice and quiet rooms, the hot stones are AMAZING, especially on a rainy day. I’m going back in a few weeks with the fiance for his birthday.

Just the decent massage for me and my husband.
We were late 15 minutes for the appointment and they were very accommodative.
Clean place and following Covid19 protocol, most importantly.

I have contacted the business and requested a full refund to my Venmo and I have filed a formal complaint about this business on the Better Business Bureau (BBB) website which now has an investigation open on this establishment and has begun communication with them.

I expect a full refund because as a hospitality business with a sole focus on healing and therapy, ensuring that customers leave feeling satisfied, happy and healed is the most important thing of all.

It should be no problem to offer a refund for any reason.

Customer service is the absolute first priority of a customer-based business.

I have noticed that out of all the reviews, there are only 33 1-star reviews.

No refunds were offered to those 33 people, who amazingly had the same experience as mine, down to the weighted forearm in the spine and asking the Masseusse to please end the massage.

This also means that there have not been steps taken to make sure their future customers are safe by either retraining or replacing the offending Masseusse.

There can be no “Ooops, our bad,” when it comes to a person’s health and safety within your establishment.

You would build respect and integrity in your community this way, much more so than offering empty apologies.

If you’re really feeling that your customer did not receive the experience they wanted, the experience you promised to give, the honorable thing to do is not take their money.

I will continue to update on the progression of this once a week with a 1-star review until the matter is resolved, at which time I will update my review thankfully.

I booked this place for my fiancé & I 6 year anniversary, so I chose a couples massage. Definitely a great price – $120/1 hour. Over the phone Angel had mentioned hot stones at no extra charge & I said yes. Unfortunately, we weren’t given the hot stones & our masseuse had left too quick, I didn’t get the chance to ask until after we had gotten dressed & to the front desk. I mentioned it up front, but didn’t really get a response & we weren’t going to go back in just for that. Overall though, very great massage, they definitely take their time & know what they’re doing thank you !!

I really liked it here. It was very clean. The massage was soothing and very relaxing. Employees were very nice and they took us in last minute and very quickly. And their prices are super great!! Couples massage $120 for 1 hour!

Great deep tissue massage. I’ll definitely go back. Bonus points for getting me in at the last minute.

This place is very low budget with high prices in my opinion. We came for a couples massage on our anniversary and even changed our scheduled time per their request, which was fine. However, the decor in the room was very odd. There was a old dresser vanity, with a little colored steamer thing blowing steam and some Victoria secret or Bath and Body Works lotion without the labels laying there and a heating pump which I assumed oil was in. We had two females and I got a hot stone added for free with my massage. My experience was not the best every so often she would hurt me using her boney parts of her arms or knuckles. I hate that. I felt like I couldn’t breath and yes I had to wear my face mask during the massage, which was also fine. Then I got a headache at some point and was so confused. My fiancé said, his wasn’t good. She didn’t do a deep tissue, and he also got to the point where he couldn’t breath. When they flipped up over upright, his masseuse started coughing and making weird noises and hacking, trying to clear her throat and didn’t stop doing that the rest of the time! Like excuse yourself and go fix your issue instead of making it uncomfortable for himespecially with covid happening! (He has his vaccines already, thank god) but it was also disturbing for me, there was no relaxing at that point. Don’t go here, try another place, $120 wasted.