Services
- Full body Massage
- Swedish Massage
- Acuapressure Massage
- Geriatric Massage
- Deep Tissue
- Foot Massage
- Head and Shoulder
- Healing Touch
Location
1400 Gilbert Way #102, Lancaster, PA 17601, United States
Timing
8am–10pm
Services
Location
1400 Gilbert Way #102, Lancaster, PA 17601, United States
Timing
8am–10pm
Ivan
March 31, 2021 at 3:10 pm
Leandra is by far the best person to go to for a Brazilian wax. She is so professional, caring and makes you feel completely at ease…which is a must when your getting a Brazilian done! Thank you for making my experience comfortable.
Abby
March 31, 2021 at 3:11 pm
I took advantage of their $35 60 minute massage deal they offered before opening. Nice spa, friendly staff, good location, easy booking experience, clean, modern atmosphere. A little pricey for a 60 minute massage at $100 for this area though. However they have a great deal for a monthly membership where you get a massage each month for only $65 with no commitment you can cancel anytime. If you are someone who likes to get a massage monthly this is perfect. Plus you get to use the hydro massage bed as many times as you would like throughout the month for free.
The massage therapist I had, Jose was excellent!!! Highly recommend asking for him. The blankets on the bed are nice and warm, they wrap your feet in hot towels.
Hours are great, this area never has massage places open on a Sunday and late hours.
Constructive criticisms:
1. Massage rooms need a place to put your clothes
2. After the massage it would be nice to be brought back to the lounge area to enjoy a cup of tea and drink some water before going right out to pay
Janeth
March 31, 2021 at 3:12 pm
Jocelyn Carino is the General Manager. She was infected with COVID 19 and withheld this information to Esthetics and Massage employees. She hired 3 new Front Desk employees knowing she was infected with Covid. I was made aware by a client . My client shared the review with me. Also a Massage Therepist was infected. Jocelyn advised the Assistant Manager Zoe Colon and Shift Manager Ericka Bankston that Jocelyn communicated she had Covid through a “Whats App” communication. This is false. She has put the staff and clients health and safety in danger to the Covid Pandemic. This is unprofessional and reckless behavior as a Manager. A Massage Therepist has returned however a client did answer Yes to the Covid screening form, which is sent to each client prior to service. He worked Saturday, 12/12/2020. He was told by Joycelyn he could return. He was advised by the Shift Manager Ericka Branston to go a get a Covid test before continuing to service clients. Jocelyn has created a unhealthy work environment that continues to grow with lack of Professional communication necessary to maintain professional focus to our clients. She spends her time trying to back up lies about how she mismanaged this outbreak.
Sarah
March 31, 2021 at 3:13 pm
When this place opened I joined after having my first massage. I wound up canceling because I did not think it was worth it. Canceling was drama. I drove in 45 minutes from home, because they said I had to cancel in person, and the manager was not there to “cancel” my membership. The girl at the counter was very apologetic and told me she would take care of it. Fast forward eight months later, my boss gave me a gift card for a massage. When I went to check out I was told there was a “glitch in the system.” The girl at the counter asked someone to help her. He looked at the screen, I asked if there was a problem, he said there was a glitch. I asked if they could check me out on another computer.
A third person came over and told me my account has been on hold for eight months. I told them I don’t have an account, that it was canceled. I said that perhaps they should not call it a glitch they should just be upfront. The only reason I gave it more than one star was because I enjoyed my massage, but I will never be back, and I will certainly not get gift cards for my employees from here. The staff needs training on how to handle this type of situation and if my account was “on hold” for eight months why didn’t anybody call me or say anything when I booked the appointment? I was afraid to give my credit card for a gratuity because I did not want them to charge it for my so-called account. Ugh it could be great but it seems they have some issues to work through.
Daniel
March 31, 2021 at 3:15 pm
Such a lovely experience. I took my mom and my partner for a first-time massage experience and we truly had a relaxing and beautiful experience. The staff was super friendly and welcoming. I love a super relaxing massage. Truly loved the experience with Raschel. For someone who doesn’t frequent massages, the monthly package wasn’t for me. However my mom signed up and received added bonuses of coupons and discounts. I highly recommend folks to visit here for the first time. 🙂 thank you Massage Luxe fam!
ernest
March 31, 2021 at 3:17 pm
We bought the membership for here. We have had so much trouble finding times to book couples massages for my husband and I because they never seem to have any openings or therapist available except for 8 or 9 at night. We finally found someone to watch our 2 special needs sons so we could go enjoy a couples massage today only to get a call saying one therapist was not available and they didn’t have any other openings today. Very disappointing. We feel that if we are paying a monthly amount per month to get massages, we should get priority over those that come in occasionally. That should be a benefit of having the membership I would think. I also don’t think it’s right that the only time you can buy a membership is after you get a massage that day. They don’t give you time to think about it before you say yes or no. We will be canceling our membership since it seems we can never get in due to lack of openings and therapist available.
Brittany
March 31, 2021 at 3:18 pm
I took advantage of their $35 60 minute massage deal. This was a great place for a last-minute massage. My first experience was great. Had a wonderful massage – except for the end, they tried pushing the memberships. The second time I came in was far from enjoyable and I am hesitant to go back. For what you pay for, I expect a little more. Pricing is the same as if I wore to book a massage at Visage A Visage or Luxe yet you don’t get the spa satisfaction like you would at one of that salon and spas. There is no room to relax with a robe on before or after the massage. You are basically in and out. I had scheduled a 90 min massage to relax and unwind and for over 50 minutes I could hear a child running up and down the halls or in the lobby screaming and yelling. This is not how I want to experience a massage. Children should never be able to be in a massage atmosphere. It’s a place to rejuvenate and relax. The staff never did anything to stop the child, and my massage was ruined because I kept hearing the child scream. It was less than relaxing and I did mention something to the staff for future reference.