Services
- Hot Stone Massage
- Integrative Acupressure
- Perineal Massage
- Reflexology
- Face Massage
- Four Hands Massage
- Full body Massage
- Lymphatic Breast Massage
- Prostate Massage
Location
30652 Santa Margarita Parkway Suite F101A, Rancho Santa Margarita, CA 92688, United States
Timing
9am–9pm
Travis
March 15, 2021 at 7:24 am
So I never post here on Zarimassage but with covid shutting down so many businesses, I thought this experience was more than deserving to be posted on here.
First of all, I want to show appreciation that this business has created guidelines and procedures that has allowed them to stay open during these times. Things like the lobby being closed, social distancing, mandatory masks made my girlfriend feel very safe during her massage.
My primary reason for a 5 star review comes from the outstanding customer service we received from this company. As I was buying a massage for my girlfriend, the front desk representative greeted me with a warm smile and was friendly. She helped me set up the massage for my girlfriend and buy the gift card needed. I asked for the best masseuse and in so we had an appointment with Tiffany.
When my girlfriend and I arrived, Tiffany greeted us promptly at 7pm which was our scheduled time. I thought it was so classy of her to come out and instead of just grab us and have my girlfriend follow her in, she instead introduced herself and did so with such a genuine smile. It’s those small touches that really can make someone feel so comfortable. I instantly new she was a professional.
And just like the receptionist said, Tiffany was the best masseuse ever!!! She made my girlfriend feel so comfortable, warm, and of course relaxed.
Needless to say, Tiffany was the best and with her amazing massaging skills and delightful personality, I guarantee my girlfriend will be begging me to return. (She actually already is as I write this lol)
So again, thank you Tustin Hand and Stone. It’s not easy to be working the front lines but you made my girlfriends first message so memorable and we will return!
pea
March 15, 2021 at 7:26 am
First time back since Covid ! Felt safe and secure . They have protocols in place and you can ask any questions ahead of time you may have about safety .
My facial was with Melissa and it was great !!! My skin looks wonderful
Amoon
March 15, 2021 at 7:26 am
Went for a massage and let me tell you all juju or Jojo not sure about the spelling was amazing she was able to help me with my back pain she’s a great therapist I enjoyed my message and my back was feeling much better. Thank you all
Ptrina
March 15, 2021 at 7:27 am
I’m not a member but I do come here whenever I need a massage or facial. I honestly love their services. Massage and facial were great! The last time I went there for a massage, the lady gave me lymphatic drainage massage at the end. It helps make my body feel lighter. Before my wedding, I did a facial and that was great too!
The massage/ facial pricing is way better than Burke williams but the same quality.
Jessy
March 15, 2021 at 7:28 am
First time here. Came to this spot because I had a gift card. Tried the to make an appointment online but they didn’t have the added salt stone as an option. Which was a little annoying but called and set up the appointment fairly quickly.
The massage therapist listened to my needs and focused on the areas of concern which was really nice. She was very professional and sweet. During the massage she asked me more than once if the pressure was ok which I appreciated. Because I don’t know about you but have you ever gone through a massage when it was just too light or too rough…it doesn’t feel good, feels like a waste of money and it doesn’t help relax. Ugh no thank you so… big thumbs up to her.
Overall one of the better massages I have had in a long time. I enjoyed it so much that I signed up for their monthly plan. For $65 a month, you receive a 50 min massage or facial with an option of lower cost add ons. And their is no long term contract. You can cancel anytime. Which is nice. You can also skip a month if you need to and the following month you can have two treatments. I thought that was nice because with my busy schedule, sometimes I know I just won’t be able to make it. The Front desk girl was very helpful and knowledgeable about the plans and answered any questions I had about the process. Cannot wait to go back in a few weeks.
Photo of Hand & Stone Massage and Facial Spa – Tustin, CA, United States. Front desk
Photo of Hand & Stone Massage and Facial Spa – Tustin, CA, United States. Front lobby area
Photo of Hand & Stone Massage and Facial Spa – Tustin, CA, United States. Front desk
Kelsea
March 15, 2021 at 7:29 am
To start I am so impressed and happy to have gone here. My boyfriend purchased me a package for our anniversary for a facial and a massage. I stopped in on Monday and decided to do a facial with Amber. Amber was really friendly and amazing at what she does – my skin is so silky soft and it’s Thursday now. My boyfriend keeps touching it and just amazed by how smooth and clear it is. The front desk lady (don’t remember her name) but she was new – she was really friendly. The atmosphere is great it’s quiet and you don’t hear people talking in the front at all! After my facial for some reason there was a problem with my account and they couldn’t find my gift card so I had to pay out of pocket – I ended up talking to the manager Ashley and she found it right away and refunded me for whAtever I paid that day and she was so sweet over the phone and understanding. Overall everyone there was just so sweet and welcoming and I’ll definitely be coming regularly. Thank you!!
James
March 15, 2021 at 7:30 am
This Business seems to be scamming members or something is seriously wrong with them. Can you please return calls?? My wife has been a long-time Member since more than 6 years. Since the pandemic hit in mid-March, we have called more than 4 times (at-least once a month), but no one is picking up the phones at your location. We also tried walk-into the office locally last month but at that time, there was a store “temporary-closed” sign on the front door. During one of the attempted calls this year, we also left several messages with the receptionist to have a membership manager to return my calls back to can understand our choices, but we still have not heard back.
My wife just received an email saying that they are now accepting appointments (great!) but when we tried calling the location today, there’s no one picking up and no option to leave a message. We would really like to understand the choices since she not been able to use any of the services since the pandemic hit and they have been charging us every month!
I understand the challenge that faced during the pandemic but as a consumer, it has been really disappointing that no one from this center is answering phones. Before we file a formal-legal dispute, I will appreciate a call back from a manager in a timely fashion to understand my options/choices, with hopes to resolves this matter mutually.
Really hoping to hear back this time. Thank you.
Silvia
March 15, 2021 at 7:31 am
I started visiting this place a year ago and finally found some great people!
The front desk staff is friendly and has a great attitute. Never had any issues.
Many of the massage therapists are great – just depend on what you are looking for. I have had massages with Mary who do a great draining treatment, Raoul for deep tissues, Kevin for relaxing, etc.
I get my waxing with Denise and she is the best. She does get booked up quickly so schedule a few to be sure to get in.
It has become my go to places for many of my spa needs. I used to visit another location and was disappointed to came to this one. I haven’t had any issues for the past 5 months!!
Grace
March 15, 2021 at 7:32 am
JUST FYI: I am the type of person who goes to massages and spas seeking deep tissue and acupressure sessions. The stronger and deeper into the muscles and tissues, the better for me. I don’t go for relaxation, but for muscle tension relief. This is important to state in order to understand my review. I ordered a full body hot-stone massage, and this required me to undress entirely from the waist down, minus my underwear.
GOODS:
-Staff was friendly and helped book an appointment for me fairly quickly at the last minute
-Place was clean, quiet and gave off a very soothing ambiance
-The rooms were dimly lit and had soft background music playing for a peaceful environment
-Staff asks for troubled areas and areas where you would like them to give more attention to
-The hot stones were very nice! Not too hot at all
NOT-SO-GOODS:
-My masseuse claimed to have worked in this field for 12 years, but for some reason, she kept massaging my bones and joints instead of the knots in my muscles; and if anyone has pressed or rubbed your skin on bone, you know its uncomfortable
-She didn’t increase her pressure as I requested, but maybe that’s because she’s not use to it?
-My masseuse also talked during the entire massage….so speak up if you don’t want to be holding a conversation
-For the price, I would have liked to request someone else; someone who can locate my knots and know the difference between that and joints
Overall, this place is a clean, peaceful, and great place if you’re looking for something relaxing and pampering. Specifically for me, I didn’t feel relieved of any muscle soreness or tightness after the massage. This, I believe, is just because I enjoy acupressure more than someone running their hands up and down my back.
Grace
March 15, 2021 at 7:34 am
FLAT-OUT FRAUD. Their customer service seems to have gone out the door. No one is picking up calls and despite repeated attempts to make things work, they keep charging my card every month without providing services. They have made freezing or cancelling almost impossible for a genuine customer. All efforts to contact them have failed. BUYERS BEWARE!! AVOID CHOOSING THEM. They deteriorated from 3.5-4 stars in service to zero. No response from management either.
Shari
March 15, 2021 at 7:34 am
Hand & Stone Massage has an easy online booking system which made making an appointment a breeze. I was able to get an appointment for both myself and sister at the same time. We both had wonderful massages. Location is great and service was good too. I would definitely return when I’m next in town.
Lora
March 15, 2021 at 7:35 am
This place used to be great! I’ve been a member since this location opened. I gave my finance my massage appointment last Monday and instead of giving him one of my 6 credits (because they kept charging me while not open!), they charged my card AGAIN! Now I get to take MY time trying to a hold of them to refund my money! They didn’t have permission to charge my card! Very annoyed!