Alameda Dental Group

Well, I came in to this dental office because they are located not too far from my home. I had called to make an appointment because I had an on going tooth ache that lasted about a week and had scheduled on Monday with their receptionist and my appointment was made for friday, she was really nice when I spoke with her on the phone. And I had informed her that it has been awhile since I’ve seen a dentist.

Flash forward to Friday, I was checked for covid and was prompted to fill out my basic medical history and information for the office. After, I was taken in by a young gentleman who took my xrays. He was really quiet and I know they’re just doing their job, but i wanted to make small talk to cool down my nerves and asked what we were doing right now. He just stood and said “xrays”, okay…. xrays, it got quiet again. Everything was going well, until we got to the side where my toothache was located and I was having difficulty biting down on the xray tab. It took maybe a couple times to try.. but it was really hard to bite down. He was getting frustrated and he kept telling me that I needed to bite down and I had told him numerous times that when I bite down the tab was pushing against my bottom gum. Him being frustrated, he told me, ” I’ve never had this problem before with other patients and I have no idea what to do”, me being me, I was trying to stay calm and told him, ” well, maybe we can do the other side, im really not trying to give you hard time, i am having a hard time biting down because of the the amount of pressure the tab is placing on my gum”, he also said, ” you need to relax your muscles in your mouth your very tense.” I was offended by what he said and replied with “IM TRYING”, and repeated why I was having a hard time. He stood quiet and started on the other side. Everything went fine until we got back to the tooth ache side. He finally pulled out numbing paste and placed it all over my mouth. I still felt the pressure and I didn’t want to cause any more delay so I held my breath and forced my bite to get it over with.

I was deeply upset in the inside and it made me feel uncomfortable just sitting in the chair, while he was being really quite and felt un-engaged in this process so so I kept my feelings inside. Until rhe next person I met took pictures of my teeth and she was really sweet and nice, she took her time too empathize with my situation and made me feel not so embarrassed about what was going on with my teeth. After, I seen the dentist and he examined my mouth, his assistant or whoever took down what needs to be done and not surprisingly, alot needed to be done. I was even told that there was an infection in my tooth. They gave me the breakdown list of care and what service will be provided and my insurance only covered up to $1000, which was still under. So they signed me up for care credit and which I was offered $3000. I was not treated the first day of examination and was asked to come back the following week for care for my teeth.

Over the weekend, I started to feel numbness in my chin and developed hoarsness in my voice, went to urgent care and the NP explained to me that when numbness occurs around the jaw an infection is present and was prescribed antibiotics. So i called the dental office on Monday and when I spoke with the receptionist, I was explaining to her of what had happened since it was dealing with my teeth, i was also having a hard time speaking since the weekend. So when I was explaining to her about my situation, she had cut me off and went straight too “so do you want to reschedule your appointment?”….. maann.. i was irritated and annoyed, said yes and had scheduled it again the following week. I informed my husband about my situation and he basically had enough of the treatment that he had called them asked to cancel his and my appointment.

Don’t get me wrong this was a clean, nice dental office and the other workers were really nice. But I mean, this was my first time here and I was excited to come and get care at this facility, and I’m sure they provide over the top care with other patients. However, unfortunately I had experienced the other end of that.

been here a few times for different services. the dentist explains to you step by step and answers all your questions. the entire staff is a pleasure and even now during covid they make the experience as comfortable as can be.

Went in for a regular cleaning a few weeks ago and absolutely loved the staff, and cleanliness of the office amidst these Covid times. Very professional and accommodating. I had to get a cavity filling done and Dr. Perez did an amazing job(felt ZERO pain). I’m usually a nervous wreck at the dentist but Dr. Perez and Maggie(the dental assistant) were really patient with me and made me feel very comfortable all throughout my appointment.

Thanks to my friend for referring my family to Alameda Dental Group. Both of my boys are autistic and the Dr along with the staff are so knowledgeable of how to handle the situation. My kids leave happy after receiving a thank you toy . Been coming here for over 2 years and continue receiving the same great customer service. Totally recommend them

I came to dentist many times and every single to
I feel uncomfortable. I’m African American and I don’t understand nor do I speak Spanish. Everyone who works in there is Hispanic. They only speak Spanish even while working in your mouth with one another as if you not even sitting there. The music they play is all in Spanish. I feel like that’s very rude because they should cater to all the patients no matter what race they are and have some respect when they are speaking another language around them. Thats only issue #1. My second problem is I have very good insurance I work for FedEx and I know what my insurance covers. So I asked a consultant do my insurance cover ortho (I already knew I had $2000 in coverage) so goes to check and comes back and tells me No I would have to come out of pocket full price. I instantly knew that would be my last time going to that office cause I herd they are good for making you pay for procedures that your insurance cover. I ended up going back to my childhood dentist and long and behold my entire ortho treatment was covered by my insurance. ….. I black but I definitely ain’t stupid l.

The receptionist was very unprofessional. The first time I went I was told that it would take 4 weeks to hear back from my insurance. Then they rescheduled me to come in today, only to tell me that my insurance wasn’t going to cover my cleaningand that it was going to be $400. I could’ve been told this over the phone. I wasn’t offered any options, and was instead shown out the door.

Been with Alameda Dental Group for a few years now. I would definitely recommend this location. Diana has provided amazing customer service every visit. Customer service is number one when choosing to continue business with anyone. Diana has been very kind, and most of all very patient and helpful with every one of my needs. This location is clean and the staff is amazing!

I was having trouble with the customer experience at my other dental office. I didn’t feel comfortable enough to actually have work done on me until I came across this particular dental group. Specifically being assisted and helped by Diana. She was very understanding towards my concerns and questions and very empathetic to my questions. Throughout my whole experience she was very patient with me AS I HAD A LOT OF ANNOYING QUESTIONS. I highly recommend this dental office. Thank you for all your patience with me.

I love this dentist, really nice staff and Dr.Perez I believe! Really recommend they make you feel comfortable for sure 🙂

I hate the dentist with a passion. But thankfully the staff at this office is amazing at making you feel comfortable.
Carlos was the gentleman that did my cleaning & he was awesome. He always made sure I was comfortable & asked if I was okay or in pain.
Thank you guys for making this experience as comfortable as could be

Dental office has taken care of all my dental concerns. Staff is professional, attentive, and so nice. Pediatrics dentist is also very thorough with my children. They live coming here and they love getting a prize after every visit. Have recommended my family. Btw, there’s goodies for referrals